The Change Management Coordinator is part of the Strategic Change Management (SCM) organization that is focused on the people side of change - including changes to business processes, systems and technology, and job roles. The primary focus of the SCM function is to support the implementation and execution of change management plans that minimize end-user resistance to change and maximize end-user engagement and adoption.
The Change Management Coordinator will play a key role in supporting the deployment of large-scale IS initiatives by working closely with a Strategic Change Manager/ Strategic Change Management Lead and business partners to assess the level of change and help execute an appropriate change management strategy that includes stakeholder engagement, communication, training and adoption reinforcement plans.
The Change Management Coordinator reports to the Manager, Strategic Change Management, and is part of the IS OD, communications and strategic change management organization.
*Works with the Change Management Lead, other team members, and project managers/product owners to ensure that change management activities are incorporated into overall project plans
*Supports communication planning and execution efforts
*Supports training planning and execution efforts
*Supports adoption reinforcement planning and execution efforts
*Tracks and reports issues to the Change Management Lead and/or project team
*Monitors change adoption post implementation
*With direction, assists with stakeholder impact assessments and analyses
*Executes communications plans
*Executes leadership involvement plan
*Prepares for outreach activities: training efforts, focus groups, working sessions, feedback discussions, etc.
*Assists in the creation and execution of training plans, including training materials, job aids, curriculum and training schedule
*Executes post-deployment support and reinforcement plans
*Assists in conducting deployment readiness assessments, evaluates results and presents findings
*Assesses adoption metrics and, with direction, prepares/executes adoption remediation plans as needed
Decision Making Level:
*No supervisory responsibilities; accountable for developing own work, within guidelines
*Receives instruction, guidance and direction from others
*Solves problems in straightforward situations using existing procedures; suggests possible solutions using technical experience, judgment and precedent
Minimum Education and/or Experience:
*Bachelor's Degree in Organizational Change, Communication, Computer Science, Management Information Systems, or related field; or Associate degree and 2 years related work experience
Requisite Abilities and/or Skills:
*Ability to take direction and prioritize tasks
*Excellent communication skills - both written and verbal
*Ability to clearly articulate messages to a variety of audiences
*Ability to establish and maintain strong relationships
*Flexible and adaptable; able to work in ambiguous situations
*Strong presentation skills; can articulate & present findings, plans, etc.; comfortable speaking in front of a large group
*Ability to learn technical information quickly
*Problem solving and root cause identification skills
*Must be a team player and able to work collaboratively with and through others
• Customer Service
• Building Relationships
• Business Knowledge / Organizational Acumen
• Initiative and Drive
• Leading Self and Others
Disclaimer: The above statements are intended to describe the essential job functions, general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Since our company was founded in 1983, the Allegis Group Companies continue to be an organization of employees who are driven to succeed and motivated by a strong desire to serve others. We seek to understand our, customers', consultants' and contract employees' needs and challenges in order to fully meet and exceed their expectations. We provide opportunities for job seekers that align with their skill sets and career ambitions and match our customers' expectations. We constantly partner with our colleagues to further the overall objectives of the organization and we embrace opportunities to give back to the communities where we live and work.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.